Last updated: 19.07.2026
This Refund and Returns Policy applies to purchases, renewals, badge periods, verification services, digital badge access, and related digital services provided by VHC Global through https://vhc.global/.
VHC Global is operated by:
FMA Design
Schönweißstrasse 16
90661 Nürnberg
Germany
Email: info@vhc.global
Payments may be processed through WooCommerce, WooPayments, PayPal, or other payment providers made available on our website.
By purchasing, renewing, applying for, or using a VHC Global badge or verification service, you agree to this Refund and Returns Policy, our Terms of Service, Certification Policy, and Privacy Policy.
VHC Global provides digital services and digital products. These may include:
digital verification badge access;
manual review of submitted information;
business and website verification checks;
badge code or badge display access;
public verification profile creation;
dashboard access;
renewal management;
badge status management;
support related to badge use.
No physical goods are shipped. Therefore, there is no physical product to return.
This policy applies to all VHC Global badge types, including:
Verified Human-Created
For original work created by real people or substantially reviewed by humans.
Verified AI-Generated
For content, websites, products, or services declared as fully or primarily generated by AI.
Verified AI Assisted
For human work supported by responsible AI assistance.
Current badge periods and prices may include:
€7.99 / 6 months
€11.99 / 12 months
€5.99 / 6 months
€7.99 / 12 months
€7.99 / 6 months
€11.99 / 12 months
Prices may change for future purchases, promotions, renewals, or new plans. Any price change will apply only to future purchases or renewals unless otherwise required by law.
VHC Global may offer a promotional free period, including the first 6 months free, to allow users to test the service.
Unless expressly stated otherwise:
the free period does not create an automatic paid subscription;
users are not charged automatically after the free period;
users continue only if they choose to purchase or renew a badge;
if the user does not continue, the badge may expire, be disabled, or be removed;
no payment is required for the free period itself.
If a user chooses a paid badge period after the free period, this Refund and Returns Policy applies to that paid purchase.
Because VHC Global provides digital badges and online verification services, there are no physical returns.
You do not need to return any item by post.
If your badge is cancelled, expired, suspended, revoked, or refunded, you must stop using the badge and remove any badge code, badge image, verification link, or reference to active VHC Global certification from your website, advertisements, social media, documents, and business communications.
If you are a consumer located in the European Union, you may generally have a 14-day right of withdrawal for online purchases. For service contracts and digital content not supplied on a tangible medium, EU law provides exceptions where performance has started with the consumer’s express consent and acknowledgement that the right of withdrawal may be lost.
For VHC Global, this may apply when you expressly request that we begin the verification service, manual review, badge activation, public profile creation, or digital badge access before the 14-day withdrawal period expires.
Where required by law, we may ask you to confirm that:
you want VHC Global to begin providing the digital service immediately; and
you understand that your right of withdrawal may expire once the service has been fully performed or digital access has begun, as permitted by law.
Nothing in this policy limits mandatory consumer rights that cannot be excluded under applicable law.
Refunds may be granted at the discretion of VHC Global or where required by law.
We may approve a refund in cases such as:
duplicate payment;
technical payment error;
accidental double purchase;
payment charged but no service was provided;
badge service could not be activated due to a technical issue caused by VHC Global;
purchase made by mistake and no manual review, badge setup, public profile creation, or digital access has started;
other cases where VHC Global considers a refund fair and reasonable.
Refund requests should be sent to info@vhc.global.
Because VHC Global provides digital services, manual review, verification work, badge setup, dashboard access, badge code, and public profile services, refunds are generally not available once the service has started, unless mandatory law requires otherwise.
Refunds are generally not available if:
manual verification review has started;
a badge has been approved or activated;
a public verification profile has been created;
badge code or badge access has been provided;
the user has used or displayed the badge;
the user changes their mind after service activation;
the user selected the wrong badge type but the service was already started;
the website or business no longer wants to use the badge;
the badge is removed because the user violated our Terms of Service or Certification Policy;
the badge is removed due to false, incomplete, misleading, or unverifiable information;
the badge is suspended or revoked due to misuse;
the user changes badge type before the current period ends;
unused remaining time is left after cancellation or badge type change;
the user expected increased traffic, revenue, conversions, ranking, reputation, or sales.
Payment does not guarantee approval.
VHC Global may reject a verification application if the submitted information is incomplete, misleading, unverifiable, unlawful, inconsistent, unsuitable, or does not meet our internal certification criteria.
If an application is rejected before meaningful manual review or digital service performance has begun, a refund may be considered.
If substantial manual review, fraud checks, document checks, website checks, or internal review work has already been performed, VHC Global may decline a refund or may issue a partial refund at its discretion, unless mandatory law requires otherwise.
No refund is owed if a badge is suspended, removed, revoked, deleted, or disabled because:
the badge expired;
payment failed, was reversed, or was disputed;
the user provided false or misleading information;
the user misused the badge;
the badge was displayed on an unauthorized website or domain;
the website materially changed after approval;
the badge no longer matches the declared creation method;
the website contains unlawful, deceptive, harmful, abusive, fraudulent, or misleading content;
the user violated the Terms of Service, Certification Policy, or applicable law;
continuing to display the badge could damage the integrity, reputation, safety, or neutrality of VHC Global.
You may stop using VHC Global services at any time.
Cancellation does not automatically create a right to a refund for the remaining badge period.
If you cancel, you must remove the badge from your website and stop using any active VHC Global verification claim unless your badge remains valid and VHC Global expressly allows continued display until the end of the paid period.
Users may request a change from one badge type to another, for example:
Verified Human-Created to Verified AI Assisted;
Verified AI-Generated to Verified Human-Created;
Verified AI Assisted to Verified AI-Generated.
A badge type change may require a new review and may involve a new payment.
Unused remaining time from the previous badge period is generally not refunded if the user changes badge type before the current period ends, unless mandatory law requires otherwise or VHC Global decides otherwise in writing.
Badge periods may be renewed manually by the user.
Unless clearly stated and separately agreed, VHC Global does not automatically charge users after a free trial.
If recurring billing is offered in the future, the user must clearly agree to it before recurring charges begin.
Renewal payments are generally non-refundable once the renewed badge period has started, the badge has remained active, or the renewal service has been processed, unless mandatory law requires otherwise.
Payments on our website may be processed through WooCommerce, WooPayments, PayPal, or other available payment providers.
Refunds, where approved, may be processed through the original payment method where technically possible.
Payment providers may apply their own processing times, rules, fees, fraud checks, dispute processes, buyer protection rules, or chargeback procedures. VHC Global is not responsible for delays, holds, limitations, reversals, or decisions made by third-party payment providers.
If you open a PayPal dispute, card chargeback, or payment-provider claim, we may suspend the related badge, order, account, or verification service while the dispute is pending.
If you believe a payment was made in error, please contact us first at info@vhc.global so we can review the issue.
If a payment is reversed, charged back, disputed, or marked as fraudulent, VHC Global may:
pause the verification review;
suspend badge access;
disable badge code;
hide or mark the public profile;
restrict dashboard access;
cancel the renewal;
request additional information;
recover unpaid amounts where legally permitted.
Submitting a payment dispute does not allow continued use of an unpaid, reversed, or disputed badge.
If a refund is approved, we will usually initiate it within a reasonable period after approval.
The time it takes for the money to appear in your account depends on your payment method, bank, card issuer, PayPal, WooPayments, or other payment provider.
VHC Global cannot guarantee third-party payment processing times.
Refunds may exclude non-refundable third-party fees, currency conversion charges, bank fees, payment-provider charges, or taxes where such exclusion is permitted by law.
If VAT or tax has already been reported or invoiced, corrections may be made according to applicable accounting and tax rules.
VHC Global may refuse refunds where there is evidence of:
fraud;
abuse of the free trial;
multiple account manipulation;
false information;
badge misuse;
fake websites;
chargeback abuse;
unauthorized payment use;
attempted use of a badge without payment;
copying or modifying badge code;
attempting to obtain verification under false pretenses.
We reserve the right to suspend accounts, remove badges, refuse future orders, and take legal or technical measures where necessary.
To request a refund, contact us at:
Please include:
your full name;
company or brand name;
website URL;
order number, if available;
VHC ID, if available;
payment email;
date of purchase;
badge type;
reason for the refund request;
any relevant screenshots or payment confirmations.
We may request additional information to verify your identity, order, payment, or account.
VHC Global is not responsible for third-party costs connected to your badge or website, including:
developer fees;
agency fees;
hosting fees;
theme or plugin costs;
WooCommerce costs;
domain costs;
marketing costs;
advertising costs;
legal or consulting costs;
lost revenue or business losses.
Refunds, if approved, apply only to the amount paid directly to VHC Global for the relevant VHC Global service.
A VHC Global badge is a transparency and trust signal.
We do not guarantee that the badge will increase sales, rankings, traffic, customer trust, conversions, reputation, legal compliance, or business success.
Dissatisfaction with business results is not a basis for a refund.
This Refund and Returns Policy should be read together with our:
Terms of Service;
Certification Policy;
Privacy Policy;
Cookie Policy, if applicable;
WooCommerce checkout terms;
payment-provider terms.
If there is a conflict, mandatory law prevails.
For refund, return, cancellation, payment, or billing questions, contact:
VHC Global
c/o FMA Design
Schönweißstrasse 16
90661 Nürnberg
Germany
Email: info@vhc.global
VHC Global sells digital badge and verification services. No physical product is shipped or returned.
The first 6 months may be free. After that, users continue only if they choose to pay.
Refunds may be possible for duplicate payments, technical errors, or cases where the service has not started.
Refunds are generally not available after manual review, badge activation, public profile creation, badge code access, renewal processing, or badge use.
If a badge is misused, unpaid, revoked, expired, suspended, or deleted for policy violations, no refund is owed.
Payments may be processed through WooCommerce, WooPayments, PayPal, or other providers.
Helping real businesses prove they are authentic, transparent, and human-responsible in the age of AI.
Copyright© 2026 Verified Human Created, All rights reserved. Powered by FMA Design.
